This Privacy Policy explains how Grayson Electric, LLC (“Grayson Electric,” “we,” “us,” or “our”) collects, uses, protects, and shares information when you visit www.grayson-electric.com, request electrical services, submit a website form, or communicate with us by email, phone, or text message.

1. Information We Collect We may collect information you provide directly, including your name, email address, telephone number, service address, project details, appointment information, messages, and communication preferences. If you communicate with us by text message, we may also collect your mobile number, message content, consent records, opt-in source, and opt-out status. We may automatically collect limited technical information when you use our website, such as your IP address, browser type, device type, pages viewed, referring website, and general usage information through cookies and similar technologies.

2. How We Use Information We may use information to respond to inquiries; provide estimates and electrical services; schedule and manage appointments; send service, project, billing, and account communications; operate and improve our website; maintain security; comply with legal obligations; and send marketing communications when you have provided the required consent.

3. SMS and Mobile Messaging If you opt in to receive text messages from Grayson Electric, LLC, we may send messages relating to inquiries, estimates, appointments, service updates, project communications, customer support, and—only when separately authorized—promotional offers. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for assistance. Consent to receive marketing text messages is not a condition of purchasing goods or services. We retain SMS consent and opt-out records as reasonably necessary to honor your choices and demonstrate compliance. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Cookies and Analytics Our website and service providers may use cookies or similar technologies to operate the site, remember preferences, measure traffic, understand website performance, and improve the user experience. You can control cookies through your browser settings, although disabling cookies may affect site functionality.

5. How We Share Information We may share information with service providers that help us host and operate the website, manage customer relationships, process forms, schedule services, communicate with customers, analyze website usage, or provide professional support. These providers may use information only to perform services for us or as required by law. We may also disclose information when required by law, to protect our rights or safety, in connection with a business transfer, or with your direction or consent. We do not sell personal information. Mobile opt-in data and SMS consent are not sold, rented, or shared with third parties for their own marketing or promotional purposes.